Shipping Charges

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Klang Valley ：    

    

Purchase above RM 150.00 - FREE DELIVERY TO ONE LOCATION

Purchase below RM 150.00 - RM 15.00 (KLANG VALLEY)

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Out of Klang Valley : 

    

Purchase above RM 200.00 - FREE DELIVERY TO ONE LOCATION

Purchase below RM 200.00 - RM 25.00 (OUTSTATION)

 

Shipping Policy

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We will deliver your order within 1-5 working days once payment is received.

We provide delivery services from Monday to Saturday except for Sunday and public holidays.

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Shipping Area

Currently, we provide home delivery in Klang Valley and West Malaysia.

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Refund & Exchange Policy

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For faulty products, kindly provide the following details to us:

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1) Photo/Photos of the faulty product.

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2) Proof of purchase. (For example, Screenshot(s) of Order/invoice, email confirmation, payment info, etc.)

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3) Whatsapp to 017 - 944 8446 (https://api.whatsapp.com/send?phone=60179448446) to let us know your request for a refund or exchange.

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4) Products may be required to be returned to our address as below on a case by case basis :

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Sea Waves Cold Storage Sdn Bhd.

No 6, Jln HiTech 3/3, Kaw Perindustrian HiTech 3, 

Jln Sg Lalang, 43500 Semenyih, Selangor.

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Please be informed that the return and resend shipping cost is borne by the customer. Please allow 7 Business Days for this process to be completed.

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TERMS RELATED TO OUR PRODUCTS

 

Prices :

 

Seafood Prices fluctuate from time to time according to the season and availability of catch or harvest. Sea Waves reserves the right to update any product prices without any prior notice. However, we will always honor the price at the point of sale.

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Availability :

 

All Products listed are subjected to availability. In the event of where your ordered item becomes unavailable, a substitute with another item(s) of equal value will be arranged. If such an arrangement cannot be made, a full refund of the unavailable item will be issued instead. 

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Promotion & Offer Code :

 

From time to time, Sea Waves may offer consumers “promotion codes” or “offer codes” through a variety of promotional activities and communications (collectively referred to herein as “offer codes”) that are redeemable towards a purchase on seawaves.com.my. On the condition that supplies last, and subject to certain exclusions or any other restrictions as may be determined and communicated by Sea Waves in its sole discretion. Only valid offer codes provided or promoted by seawaves.com.my will be honored at checkout. Codes supplied or promoted by third parties which are unauthorized by Sea Waves (including any unauthorized third party websites) will not be considered valid. Offer codes may not be combined in one Order. Customers are limited to the use of a single offer code per order. Sea Waves is not responsible for lost, stolen, or corrupted codes or any unauthorized use of codes. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits are allowed. The value of any offer code will not be refunded or credited back if any or all of the products are returned. Expiry dates may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged, or expired, and where prohibited. Requests not complying with all offer code requirements will not be honored.

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DISCLAIMER

 

ALL CONTENTS INSIDE THE WEBSITE IS FOR INFORMATION ONLY. WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE, DIRECTLY OR INDIRECTLY WHATSOEVER, LOSS OF DATA OR PROFIT OR ANY OTHER MATTERS WHICH HAS NEGATIVE IMPACT TO YOU DUE TO USE OF THIS WEBSITE.

SEA WAVES COLD STORAGE SDN BHD IS NOT LIABLE FOR ANY OTHERS ISSUE WHICH IS NOT UNDER OUR CONTROL OR BEYOND OUR CONTROL.

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ACCEPTANCE ORDER POLICY

 

WE RESERVE THE RIGHT TO REJECT OR REFUND YOUR ORDERS. IN THE EVENT OF REJECTION, WE WILL REFUND THE PAYMENT RECEIVED VIA THE PAYMENT METHOD USED TO PLACE THE ORDER PREVIOUSLY.

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KINDLY REFER TO OUR T&C(TERMS AND CONDITIONS) AND FAQS AT ALL TIMES TO ENSURE THAT YOU UNDERSTOOD AND AGREED BEFORE USING OUR SERVICES.